FAQs

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AGS Basics


   How do I subscribe to the AGS newsletter?
   How do I contact AGS?
   What are your trading hours?
   Where is my nearest AGS?
   What are AGS Terms and Conditions of Sale?

Accounts


   How can I get a copy of a Credit Note?
   How can I get a copy of an Invoice?
   How do I create a Credit Account?
   How do I update details for a Credit account?
   How can I pay my account or order?
   How do I know that my payment and details are secure on the AGS website?

Product Information


   What brands do AGS sell?
   How do I make an appointment for a demonstration on your products and equipment?
   How do I receive Technical Support for a product?
   Equipment/Hardware Support
   General Product Support
   Dye-Sublimation Product Support
   How do I find out more about the products and services AGS offer?

Ordering & Delivery


   What currency do you transact in?
   How long will it take for my order to be despatched?
   What do I do if my Order does not arrive?
   What do I do if my product arrives damaged or ordered items are missing?
   How do I return a product?
   Do you ship internationally?
   How can I check the status of my order?
   How do I track a delivery?
   How do I place an order?
   What are your freight charges?
   I'm not in Qld or NSW, what can I order?
   Can I arrange my own courier?
   How are goods shipped?
   Can I collect my order?
   Do you have a minimum order quantity or value?
   How do I match an Oracal colour?
   How can I confirm the availability of a product?

Careers


   How do I find out about current openings with AGS?
   Can I submit my CV to AGS even when there are no current openings?

Web Site


   What services are offered on the AGS Website?
   How do I register to order online?
   How do I recover my User Name or Password?
   How do I change my User Name or Password?
   How do I update my Company information?
   I cannot log in to the secure website?
   Can I give staff different access levels to the AGS website?
   Can I view your website without being a member?
   I am experiencing technical difficulties when using the AGS website.

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