RETURNS & CLAIMS
Extract from the ORAFOL Australia Terms & Conditions of
sale. Download the latest full version here: Terms &
Conditions of Sale
5. Inspection, Acceptance of Goods and Customer's
5.1 The Customer must inspect the Goods within 2 business
days of the Delivery Time and if no inspection is so made, is
deemed to have accepted the Goods.
5.2 The Customer has no claim for shortages, defects or any Loss
in respect of Goods apparent on inspection unless:
(a)A complaint is made to ORAFOL Australia within 3 business days
of the Delivery Time specifying the shortage or defect; and
(b)ORAFOL Australia is, after receipt of the complaint, permitted
to inspect the Goods and investigate the complaint.
5.3 If a complaint is not made to ORAFOL Australia in
accordance with clause 5.2, the Goods delivered will be deemed to
be in accordance with the Contract, and ORAFOL Australia will not
be held liable for any future Losses regarding the use or
application of the Goods, and the Customer is bound to pay for them
5.4 ORAFOL Australia shall not be under any obligation to accept
Goods returned by the Customer. ORAFOL Australia will only accept
the return of Goods from the Customer where:
Customer has complied with clause 5.2 and AGS is satisfied as to
the claim by the Customer; and
Goods are returned to AGS in the same condition as when first
delivered to the Customer.
5.5 Where incorrect Goods are Ordered, an incorrect item number
for Goods is used, an incorrect unit of issue or pack size is
Ordered, an Order exceeds the Customer's requirements, an incorrect
account number is used, or an Order is duplicated, the Customer may
after receiving written authority from ORAFOL Australia,
return the Goods to ORAFOL Australia subject to the Goods being
returned in the same condition as when first delivered to the
Customer and subject to the Customer bearing the freight costs of
the delivery and return of the Goods.
5.6 Where Goods are returned to ORAFOL Australia in
accordance with the above provisions ORAFOL Australia must issue a
credit note in respect of any amounts paid by the Customer in
respect of those Goods.