RETURNS & CLAIMS
Extract from the AGS Terms & Conditions of sale.
Download the latest full version here: Terms &
Conditions of Sale
5. Inspection, Acceptance of Goods and Customer's
5.1 The Customer must inspect the Goods within 2 business
days of the Delivery Time and if no inspection is so made, is
deemed to have accepted the Goods.
5.2 The Customer has no claim for shortages, defects or any Loss
in respect of Goods apparent on inspection unless:
(a)A complaint is made to AGS within 3 business days of the
Delivery Time specifying the shortage or defect; and
(b)AGS is, after receipt of the complaint, permitted to inspect the
Goods and investigate the complaint.
5.3 If a complaint is not made to AGS in accordance with
clause 5.2, the Goods delivered will be deemed to be in accordance
with the Contract, and AGS will not be held liable for any future
Losses regarding the use or application of the Goods, and the
Customer is bound to pay for them accordingly.
5.4 AGS shall not be under any obligation to accept Goods
returned by the Customer. AGS will only accept the return of Goods
from the Customer where:
Customer has complied with clause 5.2 and AGS is satisfied as to
the claim by the Customer; and
Goods are returned to AGS in the same condition as when first
delivered to the Customer.
5.5 Where incorrect Goods are Ordered, an incorrect item number
for Goods is used, an incorrect unit of issue or pack size is
Ordered, an Order exceeds the Customer's requirements, an incorrect
account number is used, or an Order is duplicated, the Customer may
after receiving written authority from AGS, return the Goods
to AGS subject to the Goods being returned in the same condition as
when first delivered to the Customer and subject to the Customer
bearing the freight costs of the delivery and return of the
5.6 Where Goods are returned to AGS in accordance with the
above provisions AGS must issue a credit note in respect of any
amounts paid by the Customer in respect of those Goods.